Frequently Asked Questions

Do I purchase directly from Online Fabric?

No, we do not sell any products directly. We are a product search engine. We help you find the products you are looking for. Once you have found the product or products you are interested in you will be redirected to the relevant retailers web site where you can learn more about whats on offer and finally, if you choose, complete your purchase.

How can I place an order?

To place an order from our website simply click on the "Buy it Now" button on any product page. This will redirect you to the online shop that is selling this product.

I cannot find the product I am looking for, can you help?

Online Fabric employs advanced search engine technology to make it as easy as possible for you to find the products you are looking for with minimal effort. If the product you are looking for cannot be found on this website we will search all of our websites for you automatically to try and find the product for you.

Can Online Fabric provide me with a shipping quote?

No, you will need to contact the retailer directly to get shipping quotes. Most of the time when you 'Checkout' or initiate an order with the retailer they will provide you with an instant shipping quote. In some cases shipping prices are not provided on 'Checkout' by retailers. In this case they will contact you by email once an order has been placed to approve shipping prices before they process your payment.

How do I make payment?

All payments are made directly through the retailers online shop.

Can Online Fabric give me specific details about a product?

No, you will need to contact the retailer directly to get further details about a specific product. In many cases further details can be seen by clicking through to the retailers website using the "Buy it Now" button on our website.

I am having trouble ordering a product can you help?

Yes, in the rare case that you experience any difficulty ordering a product through our website please let us know and we will be happy to assist you. Contact us here.

I am having problems with a product I purchased can you help?

No, you will need to contact the retailer where you originally purchased the product to get assistance.